● FOR COMMERCIAL PROPERTY MANAGERS
Manage your properties.
We’ll help manage the incident video.
Vaulta helps your team retrieve, preserve, and organize available incident footage—so you can spend less time searching recordings and more time managing your properties.
Existing systems reviewed first · Single-property and portfolio support
● INCIDENT VIDEO MANAGEMENT
Your cameras record it.
We help you handle what comes next.
Damage, theft, and tenant complaints create video requests. Finding the right camera, narrowing the time window, exporting footage, and tracking files can turn one incident into hours of work.
Vaulta brings technical support and a repeatable process to those requests.
Find the relevant footage
Get help locating available recordings for a defined incident, camera area, and time window.
Preserve what matters
Keep selected incident footage beyond the recorder’s overwrite cycle, according to your agreed service terms.
Keep incident files organized
Maintain a practical record of the property, incident details, and associated video for authorized users.
● A PRACTICAL PROCESS
From incident request
to organized video.
01 · Review your setup
We review your camera platform, recording availability, access requirements, and current incident workflow.
02 · Define the request
Your authorized contact provides the property, incident description, location, and date/time range through the agreed request process.
03 · Retrieve and organize
Vaulta assists with retrieving available footage and organizing incident files under the agreed scope.
04 · Preserve and deliver
Selected files are retained and made available to authorized recipients using the agreed storage and delivery process.
● CONFIDENTIALITY & PRIVACY
Your footage. Your privacy.
Our commitment.
Incident recordings can contain sensitive information about your property and the people in it. Vaulta is committed to protecting customer confidentiality and respecting the privacy of those captured on video. We handle recordings only for authorized service purposes and follow agreed requirements for access, sharing, retention, and deletion.
● PORTFOLIO & ENTERPRISE SERVICES
One property today.
A coordinated portfolio tomorrow.
Start with incident footage. Extend the relationship to planning, engineering, deployment, and administration of security systems across your locations.
Portfolio assessments & planning
Review existing systems, identify gaps, prioritize upgrades, and develop a phased investment plan across locations.
Enterprise design & deployment
Plan camera, access control, and supporting network systems around your operational requirements.
Multi-site standardization
Develop consistent platforms, device naming, documentation, and operating procedures across properties.
Centralized administration
Plan and support authorized management of cameras, access control, and system users across compatible locations.
Project oversight & coordination
Support vendor coordination, installation reviews, acceptance testing, and project turnover.
System optimization & support
Improve existing system performance and help your team resolve technical and operational issues.
● ACCOUNT CUSTOMER BENEFITS
More value from your Vaulta account.
Active Vaulta account customers receive preferred pricing on eligible planning, engineering, deployment, and support services.
We can help prioritize improvements, coordinate vendors, and plan a consistent approach across your portfolio.
Eligible services, account requirements, and pricing are defined in your proposal.
● COMMON QUESTIONS
Know what to expect.
Can Vaulta work with our existing cameras?
We begin with a compatibility review of your camera platform, recording system, network, and authorized access. Any required changes are identified before service starts.
Is this live monitoring or emergency response?
IVM supports the handling of recorded incident video. Live monitoring and emergency response are separate services and are not included unless expressly agreed.
Can footage be recovered after it has overwritten?
Retrieval depends on footage having been recorded and remaining available. The service does not guarantee recovery of overwritten, missing, or corrupted recordings.
What does an account include?
Request limits, response times, storage duration, delivery methods, and pricing are defined in your service proposal. We’ll help select a scope that fits your properties.
Can we start with one building?
Yes. We can review one property first and discuss a phased approach for other locations. Each property’s compatibility and service scope are evaluated individually.
● LET’S TALK
Start with one property.
Build a better video workflow.
Tell us how your team handles incident footage today. We’ll review your setup and discuss where Vaulta can help.
Confidentiality and responsible handling of your recordings are central to our service.